At SlotFred Australia, we believe that online gaming should be an enjoyable form of entertainment for adults. While most players gamble responsibly, we recognize that some individuals may struggle to control their gambling behavior. This page is designed to help Australian players maintain control, recognize signs of problem gambling, and find support if needed.
If you feel gambling is negatively affecting your life, relationships, or finances, we encourage you to use our responsible gaming tools and consider taking a break or self-exclusion.
What Is Problem Gambling?
Problem gambling occurs when gambling causes harm to your personal life, relationships, or financial well-being. It happens when you lose control over how much time or money you spend gambling, leading to negative consequences.
Signs of Problem Gambling
You may be experiencing problem gambling if you notice any of the following:
- Spending more time or money on gambling than intended.
- Arguing with family or friends about your gambling habits.
- Trying to recover losses by gambling more.
- Feeling anxious, guilty, or stressed about gambling.
- Borrowing money or selling assets to fund gambling.
- Missing work or important commitments to gamble.
- Hiding your gambling activity from others.
If you identify with any of these signs, consider taking a self-assessment test through trusted organizations such as BeGambleAware.
Tips for Responsible Gambling
To keep gambling safe and fun, follow these best practices:
- Play for enjoyment, not as a way to make money.
- Set clear spending limits before you start playing.
- Limit the time you spend gambling.
- Accept losses as part of the game and avoid chasing losses.
- Avoid gambling when stressed, anxious, or under the influence of alcohol or drugs.
- Take regular breaks to maintain perspective.
- Balance gambling with other hobbies and social activities.
Preventing Underage Gambling
SlotFred Australia strictly prohibits gambling by anyone under 18 years old. We implement strong age verification measures to ensure minors cannot access our services.
Protecting Minors
If you have children or minors in your household, consider these steps to prevent their access to gambling websites:
- Do not leave your account logged in on shared devices.
- Use strong, unique passwords and do not save them on shared devices.
- Secure payment methods and keep them out of reach of children.
- Use parental control software such as FamiSafe or Qustodio to block gambling sites.
Taking a Break
If you need a short break from gambling, you can request a temporary restriction on your account.
How to Take a Break:
Contact our support team at [email protected] to activate this option.
Duration:
Breaks can be set from 24 hours up to 14 days.
During the Break:
- You will not be able to access your account.
- Your balance and progress will be preserved.
- After the break, your account will automatically reopen.
Self-Exclusion
For more serious gambling concerns, self-exclusion allows you to block access to your account for a longer period.
How to Request:
Email [email protected] to start the self-exclusion process. A 48-hour cooling-off period applies before activation.
Duration:
You may choose exclusion for up to 5 years or permanently. Once activated, exclusion cannot be reversed.
What Happens:
- You will lose access to your account during the exclusion period.
- Bonuses and progress may be forfeited.
- Permanent exclusion leads to account closure and prevents new account creation.
External Support Resources
If you need professional help, the following organizations offer confidential support for problem gambling:
- Gambling Help Online (Australia) – 1800 858 858
- Gambling Help WA – 1800 858 858
- Lifeline Australia – 13 11 14
- Beyond Blue – 1300 22 4636
Contact SlotFred Support
For questions about responsible gaming, breaks, or self-exclusion, please contact:
- General Support: [email protected]
- Self-Exclusion Requests: [email protected]
SlotFred Australia is committed to promoting safe, responsible gaming and supporting our customers every step of the way.